Statistical Yearbook 2007
Fire units activities, Emergency calls, Fires, Prevention, Humanitarian assistance, Economic Indicators, Foreign statistics, Materials and information, Types of incidents with fire units interventions and Notes
The Fire Rescue Service of the Czech Republic receives emergency calls in the 150 National Emergency Call Number and in the 112 Single European Emergency Call Number. The Single Emergency Call Number 112 has been implemented in all telephone networks since the beginning of 2003 (in all mobile phone networks since they have launched operation).
All fourteen 112 Call Centres are fully operated and equipped with modern communication technologies for receiving emergency calls, using supporting services as follows: identification of a called number, identification of a calling number, identification of an address whether a call is coming from stabile phone station, identification of a phone/mobile provider, localisation of a calling mobile phone (established in five of all EU countries only), using integrated GIS, cross back-up of technologies, independent IP phone connection among operation centres, foreign language support.
All these functions eased operational officers activities in dispatching of emergency calls. All emergency calls incoming to 112, emergency calls incoming to 150 from mobile phones, and emergency calls incoming to 150 from stabile phone stations in most of the country territory are receiving through these new technologies. Main problem of emergency calls is quite high portion of malicious calls, which represents up to 80 per cent of all calls to 112.
In 2007 new legislation for localisation and identification of emergency calls was finished:
- Notice No. 238/2007 on the scope, form and mode of transfer of personal and detection data, on the form of database of certain data, and on the scope, form and mode of transfer of these data to a Call Centre operator;
- Notice No. 290/2007 on cover of expenses on the database for emergency calls.